Logo Citrus Grande Pattaya
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Hotel Information

How many stars is the hotel?

5 Stars Hotel

How do I make direct contact with the hotel?

You can send e-mail to our reservation team. Reservation e-mail is [email protected]

If I make an online booking, will I be offered a ‘best rate’?

For online booking, we have for flexible rate with Breakfast and without breakfast.

What types of rooms are available and what are the differences between room types?

Our hotel have 6 room types available.

  1. Deluxe City View with Bathtub
  2. Premier City View Balcony
  3. Premier Pool View Balcony
  4. Business Curve Room
  5. Executive Suite
  6. Family Connected Suite

Are your hotel rates per person or per room?

Our rom rate will be per room and per night.

What are the type of credit cards accepted during the booking process?

We are accept Visa, Master, Diners Club, Amex, Unionpay, and JCB Card.

Are my credit card details necessary when making a reservation?

Yes, our reservation team will ask valid credit card details for guarantees reservation.

Will my credit card be charged?

For credit card will depend on term of reservation agreement and condition.

How safe are credit card details that are submitted online?

For online booking with our hotel website. Our hotel will keep with confidential details.

What is your cancellation policy?

For cancellation policy will depend on term and condition of booking.

Do you have a pets’ policy?

Our hotel will not allowed all kinds of pets in the property.

What are your check-in and check-out times?

Hotel’s check in time is 14.00 hrs. and check out time is 12.00 hrs.

Is it possible to check-in early?

Yes, you can check in early but hotel will have extra charge for early check in. Room will be subject to room availability.

What is the charge for a late check-out?

Late checkout from 12.00 hrs. to 18.00 hrs. on the day of departure will be charge 50% of the hotel rate. Late check out after 18.00 hrs. will be charged at full amount of hotel rate. Subject to room availability.

Do you have non-smoking rooms?

Yes, please.

Do you have twin, triple and quadruple rooms?

Our hotel have twin bed and Triple-Day bed availale.

Do you have inter-connecting rooms?

Yes, we have inter-connecting room by each floor and each building.

Can I bring an extra guest?

Yes, you can. Hotel will charge for extra per person and per night.

What is the cost of an extra bed?

For extra bed without breakfast. Hotel will charge 800 THB for Adult and 400 THB for child. For extra bed with breakfast. Hotel will charge 1,000 THB for Adult and 500 THB for child.

What is the hotel’s policy regarding children?

For child policy:
There is no charge for child below the age of 12 years sharing a room with parent(s) on existing bedding.
If an extra bed is required, regardless of age, an extra bed charge will be incurred.
Child age 12 years and above are charge able as adult price.
Child between the age of 5 to 11 years are chargeable half price of adult. Complimentary breakfast for child under 5 years old without extra bed.
Maximum of 1 child age under 12 years stay in one room.

Does the hotel provide baby-sitting services?

Yes, please.

Are baby cots available?

Yes, please.

Where is breakfast served and at what time?

Our Breakfast will serve at Rodeo Restaurant. Restaurant will open from 06.00 hrs. until 10.30 hrs.

How many restaurants do you have and what are they?

We have 2 Restaurants in our hotel.
Rodeo Grill will open for All day dining.
-Breakfast: 06.00 – 10.30 hrs. American Breakfast
-All day dining: 06.00 – 24.00 hrs.
-Room service 24 hours provided.
Spice Journey will provide Asian and Indian cuisine
– open 10.00-20.00 hrs.

What is the cost for an additional breakfast?

For Adult 400 THB per person and Child 200 THB per person.

Do you have 24-hour room service?

Yes, we have.

Do you have coffee/tea making facilities in the rooms?

Yes, we have.

Do your rooms have a balcony?

Yes, we have.

General Information

Do you have a shuttle service?

Yes, we have shuttle service to city centre.

Is there a swimming pool?

Yes, we have.

Do you have hairdryers in the rooms?

Yes, we have.

Does the hotel provide iron and ironing boards in all rooms?

We are provide Iron and Ironing Board as per request.

Can luggage be stored at the hotel whilst I travel elsewhere?

Yes, we have storage room provide at Lobby area.

What is the weather like at different times of the year?

Pattaya’s weather is hot all year round. The average peak temperature is 29 degrees Celsius. Located near the top of the Gulf of Thailand.

Is the tap water safe to drink?


How far is the nearest hospital?

5 Minutes’ drive from hotel to Pattaya Hospital

Where is the nearest bank or currency exchange?

Bangkok Bank is located 150 metres from Hotel. For currency exchange, our hotel have currency exchange service at Guest Service counter.

What time do banks open?

Bank is open from 09.00 hrs. until 15.00 hrs.

What voltage is used in Thailand?

220 voltages

Does the hotel provide airport transfer?

No, the hotel doesn’t have airport transfer from hotel side. However, guest can book the limousine service directly from the airport.


For more information:


Business Traveller

Can I connect my laptop in the room?

Yes, you can connect your laptop in the room and we have electric plug supply provide the all guest rooms

What kind of internet connection do you provide and what is the cost?

We are provide internet Wi-Fi connecting in all th guest room. Also can connect via lane cable in the room.

Are dual telephone sockets available in rooms?

No, we do not have.

Are secretarial and other business services such as translation available?

No, we do not have.

Shopping and Tourist Facilities

Do you have a tour desk?

No, we do not have.

Are there shopping centres nearby?

Yes, Central Festival Pattaya is locate at Central Pattaya and far from our hotel 10 minute drive.